Issue 28 10/3/2025

First, let me start with an apology for the delay in this update. September has been an incredibly busy month, both here at Sawmill and in my own professional development. I’ve had the privilege of taking several continuing education courses, which not only sharpen my skills but also allow me to bring back fresh ideas to better serve our community.

At the same time, our park has seen unprecedented growth this summer. With that growth comes more conversations, more feedback, and more opportunities to keep making Sawmill the best it can be.

One of my commitments is to report back publicly on some of the topics shareholders and residents raise with me during my rounds. Here are a few highlights from September:

Resident & Guest Concerns

• Emergency Text Alerts Several residents raised concerns that not all household members were receiving outage or special alert texts. We have since updated our phone data system to include not only all residents but also in-house guests. To ensure accuracy, we ask that during your rounds you stop by Lucy’s and confirm we have your updated information. Additionally, facilities has been asked to notify management once issues are resolved, so we can follow up with a text confirmation.

• Event Schedule Timing Some requested earlier release of event times. While a six-month list of all scheduled events is already available on our website, the official weekly schedule (with times and locations) is posted on Mondays, and the weather report on Wednesdays. This process ensures we can account for any last-minute venue or time changes, similar to how cruise lines and resorts operate.

• Day Pass Departure Times A resident asked about day pass guests not knowing what time they must leave. While this is already communicated verbally and written into our rules and regulations, we’ve taken an extra step by posting this information clearly on all doors.

• Laundry Room Use A shareholder reported residents grooming or drying pets in the laundry room. Because of allergy concerns, we are asking everyone to please be mindful and refrain from using the laundry room for this purpose.

• Speeding Concerns In the board meeting, speeding was raised again. While we have already installed speed bumps, more will be added next week in front of site 781, near the garage, and near site 803.

• Noise Complaints Though quiet hours are posted, noise concerns remain. We kindly remind everyone to respect your neighbors. Living in harmony is a shared responsibility and part of what makes this community thrive.

• DJ Sound Levels at Splash Some guests reported that DJs were playing too loud at Splash. To address this, I have ordered a decibel reader and DJs will now be required to stay under a set sound level.

• Healthier Food Options A resident asked us to make sure guests know that healthier food options are available. In response, a sign was created and is now part of our TV rotation to increase visibility.

Guest Survey Results

Our September guest surveys continue to be one of the most valuable tools for improvement. Here’s how each area performed:

• Staff: 3.7 (A)

• Front Bar: 3.3 (B+)

• Reservations (Top Department): 3.7 (A)

• Facilities: 3.4 (B+)

• Promotions: 3.4 (B+)

• Company Overall: 3.5 (B+)

A special congratulations to our most mentioned employees for positive reviews:

1. Latoya

2. Gary

3. Ben

Thank you to our entire team for going the extra mile for our community. We also received an overwhelming number of compliments on how beautiful the grounds look and how smoothly everything is running — a credit to the dedication of our staff.

Facility & Infrastructure Updates

• Well Project The application for the new well is officially in, and all testing has been completed. This is a major step toward securing long-term water stability for Sawmill.

• Key West Cabins The Key West cabins are undergoing a scheduled refresh. This ensures that our guests continue to enjoy comfortable and updated accommodations during their visits.

Community Traditions

This September, we introduced something deeply meaningful: The first Saturday of every September will now be known as Sawmill Day of Remembrance.

Born out of a very special moment we shared together, this tradition will continue to honor our community, our history, and those we have loved and lost.

Financial & Operational Success

Thanks to effective cost management and the dedication of our staff, our net income is up 94% over last year. That is an extraordinary milestone. Guest satisfaction is holding steady at a 3.5 B+ rating, proof that we are doing many things right.

This year alone, we are up over $225,000, and we now have nearly $1 million in the bank. That’s after absorbing major expenses such as hurricane closures, septic repairs, and extensive tree cleanup. This resilience is not luck — it is the result of planning, discipline, and teamwork.

Gratitude & Vision

Too often, people assume Sawmill “just runs.” What they don’t see are the countless hours of networking at conferences, securing sponsorships, and strategizing on Zoom calls. This behind-the-scenes work is the lifeblood that keeps us strong.

Thirteen years ago, I left corporate America because I believed in Sawmill. I believed it could be something magical — and together, we’ve proven it is. But the story doesn’t end here.

• Thank you to my team, for working tirelessly behind the scenes.

• Thank you to our members, for supporting Splash, paying dues, and investing your time.

• Thank you to our shareholders, for trusting me these 13 years.

The credit belongs to all of us.

Here’s to Sawmill yesterday.

Here’s to Sawmill today.

And here’s to Sawmill tomorrow.

Let’s not slow down. We’ve proven what’s possible when we stand together. Now it’s time to dream bigger, aim higher, and push further. Let’s make sure that when people talk about community, resilience, and magic — they’re talking about Sawmill.

The best is yet to come.